Open 7 Days a Week
Furnace Farm Road, Felbridge, East Grinstead, RH19 2PU

Chestnut Lodge Pet Crematorium – Helping You is Our Priority

reception-2What makes Chestnut Lodge Pet Crematorium  one of the best and why should you choose us to carry out the cremation of your pet?

 The Pet Crematorium started in a very small way in 1974 and since we took over in 1986 has grown to be one of the most respected in the country. It is also known under the original name of The Cemetery and Crematorium for Domestic Pets and our focus has always been to provide you with the service you want for your pet carried out the way you expect.

Your pet’s cremation carried out the way you expect

Firstly, the history of pet cremation is littered with misunderstanding, misrepresentation and outright fraud. When we started it was obvious to us that very few pets were treated the way you would expect a cremation to be carried out. Most of the so called individual cremations being sold were carried out on trays with multiple animals in the unit at a time. Since cremation is a volatile process this is not only an unreliable method to use it is also not the way most of you expect your pet to be handled. If you want an individual cremation you most likely want your pet to be carefully handled and cremated on its own with all the ashes carefully collected and returned to you. That is the way we have always worked and always will. The main factor in the process is care. Care about the way we handle your pet, Care about the way we carry out the cremation, Care about the  way we collect all the ashes after the cremation, Care about the way we present the ashes and Care about you. We always work as if you are with us every step of the way.

The highest levels of accreditation

As Founder Members of The Association of Private Pet Cemeteries and Crematoria you can be sure that we are bound by strict procedural requirements over any services described as cremations. To give you the maximum confidence we have now been inspected and approved by an independent company to show that we describe everything that we do accurately and that our technical procedures match those descriptions and meet the high standards of the APPCC Code of Practice. The inspection not only verifies the accuracy of our descriptions and systems but also the quality of the services. Very few pet crematoriums are able to pass such a detailed inspection process.

Click here to see the APPCC Code of Practice

This document provides a system of allowing you to know exactly how your pet will be handled and cremated.  However, this only applies to APPCC members and the majority of pet cremations carried out through veterinary surgeries are handled by large organisations who are not members. It is therefore important to contact us direct to be sure your wishes are carried out correctly.

Take time to decide on the service you want for your pet

Losing your pet can be a far more emotional experience that many of us realise and often we can simply take the easy option of letting the vet arrange everything. Please be aware that you may not be in a fit state to make a decision about what will happen to your pet. It is therefore important that you are given all the details of the services available to you and be allowed time to come to a rational decision. We supply leaflets to all veterinary surgeries who work with us giving complete descriptions of the services we offer. We never want our vets to force you to use us – we feel that you must make that decision and understand why you can completely trust us with the final arrangements for your pet.

If you feel that you would like us to help you when your pet finally passes away then you may like to register your details with us. That way we will have everything in hand and we will Display of pet cremation casketssend you some information together with a card you may hand to your vet to tell them we will be handling the arrangements. Hopefully it will make things easier for you to arrange when the time comes. You may register at any time, even if you pet is still young. Look on it as a form of insurance that if anything did happen you would know who to turn to.  For more information on this click on the link below to go to our main website.

     Register Your Pet With Chestnut Lodge

Most of you who bring your pet to us spend some time in our reception and then come back the next day or at another time to collect the ashes. However, we can carry out scheduled cremations for you with the ashes available the same day and you may witness the start of the cremation if you wish. For details of this service please click the following link to go to our main website

     Scheduled and Attended Cremation Services

We hope this has given you an insight into our work and why we are passionate about what we do. For more information and to see our full options for cremation please browse through the menu options at the top of the page.