Reviews of Chestnut Lodge Services

A wonderful kind and respectful service during a difficult time. A very helpful and useful company which helped to guide me for lasting peace of our beloved dog Manny.
Would definitely recommend.

I have really struggled with the loss of my cat Jem. Chestnut lodge responded to my email about her cremation so quickly and with great empathy. It really helped with my grief to be able to say goodbye to Jem one last time and to be allowed to wait whilst her cremation was being done. Chestnut lodge helped me at the worst possible time of my life. I can't thank your team enough. Thank you.

Losing our beloved dog, Timtim, was one of the most heartbreaking moments our family has faced. During this incredibly difficult time, the team at Chestnut Lodge provided a level of care, compassion, and respect that brought us great comfort.

From the moment we reached out, the staff treated Timtim not just as a pet, but as a cherished family member. Their empathy was evident in every interaction—they were gentle, patient, and understanding of our grief. They explained each step of the cremation process with kindness and clarity, giving us the space and time we needed.

When Timtim was returned to us, we were deeply touched by the thoughtful presentation of his ashes. The beautiful urn, the paw print, and the heartfelt card made it clear that he had been treated with true dignity and love.

We are so grateful to Chestnut Lodge for honoring Timtim’s life in such a meaningful way. Their compassion made an incredibly hard moment a little easier to bear, and we will never forget the kindness they showed us and our boy.

Thank you, from the bottom of our hearts.

Never a easy thing to do but Chestnut Lodge were very kind, compassionate and respectful to us and our beloved boy Branston . It was our first time using them but would highly recommend them.

From the moment I called Chestnut lodge for their services until I had my pets ashes returned to me I must say I was extremely impressed with the outstanding way they handled my request and how understanding they were and met my every need. My pet was very dear to me and I feel they handled my fur baby with great respect from start to finish. My request was carried out on time and was handled in such a gracious manner. I now have my little Angel’s ashes back and now she is back with her mummy I am so happy on the service and bringing my little diamond back to me. So thank you Chestnut lodge.

Thank you Chestnut Lodge for being so kind and caring. We have lost 4 greyhounds in the space of 3 years. All have been cremated and we have beautiful keepsakes. Bamboo caskets with a photo of our babies on the top. All home where they belong. Highly recommend. Thank you.

Fabulous and reasuring service. so glad i found this company. so differant to another i have used. the staff, Riann, Ayran, Zoe, Steve & Kim were amazing.
laid my sid out really nice. i had an attended cremation, so glad i did. i have taken away several booklets and given to my fellow pet owner friends.
highly recommend you use this company at such a sad time. jc

This was the second time that we have used Chestnut Lodge. Daisy unfortunately passed away on Easter Sunday, but she was accepted on the day of her death. She was treated with kindness and we went to say goodbye to her as we had done to Casey 12 years ago. I would thoroughly recommend using Chestnut Lodge as they treat both humans and pets with dignity and compassion,

Thank you to everybody at Chestnut Lodge for being so kind and respectful when I had to say goodbye to my beloved Sir Percy. A special thank you to Zoe for her support and explaining everything. It was not easy to let go, but your tranquil place and your professional and compassionate way made it easier - THANK YOU!

Lost my little Freddie suddenly, totally unexpected. The service with Chestnut Lodge was very caring. I would highly recommend them