Reviews of Chestnut Lodge Pet Crematorium and Pet Cemetery


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Average rating:  
 174 reviews

We would like to thank Stephen and everyone at Chestnut Lodge for showing such sensitivity and compassion at what was such a difficult time for us. Stephen worked tirelessly to create the perfect tribute to our beloved pet, for which we are truly grateful. It is clear that every last detail is considered and pets are treated with utmost respect and care. It takes a special kind of person to successfully carry out this work and Stephen and his team have most definitely got it right. We could not have wished to receive a more professional service and would highly recommend Chestnut Lodge. With many thanks.

Many thanks Sarah. That means a great deal to us.

Thank you for your calm and caring nature when dealing with our lovely dog Bessie. Your weekend service was excellent and we were really impressed with the professional manner and attention to detail.

No matter how big or small your pet is, they will treated with great kindness and respect at Chestnut Lodge. The staff are very committed and caring. I really appreciate how well my hamsters, Lilo, Minnie and Scarlet were treated and that there was a suitable small enough keep sake in which to store their ashes.

I now have 6 of my much loved pets' ashes buried in my plot in the cemetary at Chestnut Lodge. This is the most beautiful, quiet and private place awash with so many graves and associated words, that it is my pleasure to visit to stand in contemplation and thought abour all the pleasures these animals have given their owners over the years.It is run by the staff with kindness, sympathy and understanding which have been much appreciated by me, over the 30 years I have used the services of Stephen Mayles and his staff. Keep up the good work and I would highly recommend your commitment and care of our beloved animals to others.

Many thanks, Carole. We will be here whenever you need us.

Our beautiful greyhounds came home. They arrived in a heavy, well packaged box and are together in a nice tin with their names on the front. I have glued a picture of them to one side. It was accompanied by a Cremation card which was so nicely worded it didnt upset. It was all nicely done. We miss them so much but now we can say Good Morning etc to them. Thank you, we were dreading getting their ashes back as we didnt know quite what to expect and thought it would be very upsetting but it wasnt as bad as we thought, although none of us are brave enough to open the tin! We would also recommend you but hopefully not too soon!

I just want to say a big thank you for the way you handled my beloved dog Wilfy when he could not fight any longer and we had to say goodbye. From when I made the first call to discuss my requirements through to when I received him back home. The choice and quality of the memorial was fantastic, I was so pleased with it. I would have no problem recommending your services to others when the time comes. Thank you again.

Many thanks for your kind words. We are very grateful to you for choosing us.

We haven't met the people at Chestnut personally as our vet arranged both our wonderful greyhounds last day, but I have spoken to them and they couldn't have been more friendly or helpful or compassionate. Even the letter they sent was well written and not upsetting. We are awaiting the return of our two very much missed family members, it will be another sad day but at least they will be back home with us.

Thank you. I hope everything was to your satisfaction.

Our great character of a cat Paddy had to be put to sleep on Saturday 2nd June 18 and I started to look for a suitable cremation for him. I emailed three organisations but only one reply came from Chestnut Lodge who dealt with the cremation the very next day.Very sensitive and respectfully done I must say. They genuinely cared about doing things right. Highly professional, good communicators even though it was at the weekend and ready to demonstrate on the site without being asked that there were no shortcuts taken with regards to the correct ashes being given back to us.Many ThanksGenuinely nice people.Andy & Geraldine

Thank you. I am pleased we could help you.

We would like to say a huge thank you for the care and attention given to our beloved dog Duke.We registered our details and wishes to Chestnut Lodge during Dukes illness as we wanted to be sure in our minds that when the time came everything was in hand, it was of course a very sad day but being able to be with our boy to the very end added some comfort to a difficult situation.His ashes, paw prints and fur cuttings were picked up the same day and we cannot say how professionally it was handled and presented.Thank you

Thank you so much for those words. It means a great deal to us.

If I could give you more than 5 stars I would. Thank you so much for looking after our beloved Bella so well on her last journey. Everything was so peaceful and, given that it was necessary, perfect from beginning to end.I cannot recommend you highly enough

Many thanks for your kind review. I am sorry that you have had to use us again since this was posted but I hope we have been able to give you some comfort once more.

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