Reviews of Chestnut Lodge Services

The team at Chestnut lodge could not have been more helpful and kind. They called back the evening (despite this being well after hours) and came to pick up our beloved cat LeeLee from our home the next day. They brought her back the next week as promised and we take great comfort from having her ashes back with us in a beautiful urn shaped like a sleeping black cat. Thank you for making this whole process easy during a heartbreaking time.

Chestnut Lodge provide a kindly & considerate service.

I was devastated at the loss of my cat, Brutus who died last week. It has been comforting beyond words to have had a service who understand the distress involved in the loss of a beloved pet, and on whom I could rely to treat Brutus with care and dignity and to know he will be returned to me in the lovely memorial I chose to contain his ashes.

Thank you so much for your care.

Exceptional service from the word go. So pleased you exist to help those of us left behind do right by our friends. Thank you all.

Fast and sympathetic service. The staff member who collected the body from our home and returned the ashes a few days later was particularly attentive.
Whole heartedly recommend.

When our beloved dog of 14 years, Charlie, died suddenly on a walk we were devastated. We chose Chestnut Lodge after reading the good reviews and we are so glad that we did.
Despite being short staffed due to illness, we were given all the time that we needed to say goodbye. We were treated with gentleness and understanding throughout, and the keepsakes that we chose were excellent quality.
We all went along on the day to see Charlie being placed in the cremator as it was important to us to know that we had Charlie's ashes alone - which we collected later the same day.
We would like to thank the staff, most especially Stephen, for their kindness and for treating Charlie with dignity and respect. We cannot recommend them highly enough.
Saying goodbye to an old friend is very hard, but you did everything you could to make it easier for us.
Thank you xxxx

It was a comfort to know that my best friend Bud would be treated with care and respect and I am so grateful for that.

We are so thankful to all those at Chestnut Lodge for the kindness, compassion and respect they showed during a very difficult time. We had to say our last goodbyes to our 15yr old staffy, Boycie. He was our world and we were anxious that he would be treated with dignity post death. Having spoken to Riann we were very reassured. Even though the small team had been dealing with the impact of COVID and illness, Boycie was returned to us in a timely manner. We chose the staffy statue and it is beautiful, with that and his paw prints and fur clipping we feel we have some beautiful memorials of our baby boy.
Again, thank you to all at Chestnut Lodge.

From the first telephone contact onwards everyone to whom we spoke was kind, caring and mindful of the distress we were feeling. We were allowed as much time as we wanted to say goodbye and were reassured that only the ashes of our pet would be supplied to us as a result of their scrupulous cleaning procedures between cremations.
I hope we are never in a situation to need their services again, but if we are we will have no question as to who we will contact.
Thank you.

Very lovely people, a caring and thoughtful contact with me. Have used this wonderful cremation service before, would really recommend Chestnut Lodge.