Reviews of Chestnut Lodge Pet Crematorium and Pet Cemetery

We want to say a big, massive thank you to Ryan and Aaron who were so kind and gentle and compassionate throughout the attended cremation for our 2 cats, Phoebe and Mickey. We went for the attended cremation for both our pets (one half an hour after the other in the same place but different cremation chambers suitable for cats) as we wanted to see the chambers and make sure our pets ashes would be kept separate from each other, and also from other pets.) Well we had no worries, we attended the placing of our much loved pets in their separate chambers and also the removal of our pets ashes. Ryan and Aaron were very sensitive in brushing up all of our pets ashes on both occasions, and in a sensitive, respectful and a kind way. We were also concerned that as our pets had previously been buried and then interred that this would be a problem, but no it wasn’t, the Chestnut Lodge were happy to accommodate. Also, the lovely staff on the phone who I rang up initially to enquire about cremations were endlessly patient as I had many questions as I wanted to get it right for our lovely pets. We wanted to get it right, and we did, we were not rushed in any way, or made to feel silly and we will definitely be using Chestnut Lodge again. The actual crematorium is in a very peaceful, quiet area surrounded by woodland and is very tranquil. Thank you so much, especially to Ryan and Aaron for their kindness to our pets and to ourselves. Sheila and Russ 🙂

Quick and efficient service
Dealt with sensitively and with love
Very happy with the service received it made grieving process easier

We sadly had to put our dear Billy, a 15 year old rescue cat, to sleep recently - and much quicker than we had anticipated. Once again Stephen was there to help in the most awful of times and we left our handsome old chap in his tender care. This is the fourth time in six years we have used Chestnut Lodge Pet Crematorium for all our old rescue cats, and I would not hesitate to recommend them to those that want to give them as much care and love in their final moments as they had from their owners when they were alive. Thank you Stephen you always make the most upsetting of times bearable. Billy is now back with his mum and dad, and three other cats who’ve gone before, all in their beautifully presented scatter tins on our shelf with a little cat inspired tea light to light their way to Rainbow Bridge.

I have had many animals, a whole lot of love and therefore a fair amount of grief too! Two years ago I lost my adored Jack Russell at 17 and Rusty my huge red setter at 11 within 2 weeks. It was so sad but the least you can do for a whole life devoted to you is acknowledge their passing. The recognition that they are characters in their own right and important, the chance to say goodbye in their own chapel of rest and then their ashes back home in a beautiful casket makes it so much easier. Over the last couple of years , my Mum and I have lost pets. Recently I lost Ruby , Rusty' s sister and I have lost 2 cats. My oldest Mummy cat to the others and a not so old Silly Sylv with a neurological problem. Yet having them back in a beautiful red copper dog with their name and any nick names engraved as well so all 3 dogs are now home together and my boy back in a silver tabby ornament. I always like the flower on the ashes in the base of the sleeping cat. Such attention to detail, paw prints also. I thought it especially kind to stay open until 7 to wait for my Cindy when i could not get there earlier yesterday.
Thankyou for caring for our pets as much as we do

Thank you for your kind and caring words throughout this whole process. At a very sad time you have made us feel at ease knowing that our Rossi Dog is being treated with respect. Many thanks

We would like to thank you for your personal and professional and prompt service. We would recommend you to anyone who may need your care in the future.
Many thanks Carter Family

We registered Molly our Westie with Chestnut Lodge just prior to having her put to sleep due to illness. We were able to make arrangements via email because it would have been to distressing to speak over the phone before she was gone. We found Chestnut Lodge to be impeccable. We took Molly to Chestnut Lodge ourselves shortly after she had passed, the staff not only laid her out for us to see her, they went out of their way to lay her out a second time later that day at very short notice. We collected Mollie 2 days later in a beautiful light oak casket and 2 paw prints in clay All the staff are so nice and very understanding and I recommend to anybody who has lost a pet to use Chestnut Lodge they are second to none.

Many thanks. It is greatly appreciated. Just pleased we were able to help you.

Many thanks to Chestnut Lodge for the efficient, professional and caring service they have provided us at such a difficult and emotional time. Our beloved cat Leo is now back home where he belongs, safe and sound, in his wonderful ‘sleeping cat’ casket, which we love.

Many thanks for those kind words, Mark. I am pleased we have been able to help you

Chestnut Lodge handled our beloved cocker spaniel with the utmost care and respect; and her remains were returned in a beautiful wooden casket bearing her name and a memorial inscription. A locket of her fur was also presented in a heart-shaped keepsake. Everything was exquisitely presented and Chestnut Lodge could not have done more for us at what was a very difficult and emotional time. I cannot thank the company highly enough. RIP Ellie. We'll never forget you. xx

Thank you so much for your kind words.

Chestnut Lodge are Fabulous, what more can i say.
They have looked after our previous pusses when they passed away, the care and presentation is beautiful, and when the recent loss of our Angus at such a young age, the care was no less. Thankyou Chestnut Lodge with all our hearts. Long may you continue. Kenneth and Stephen.