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Average rating: 142 reviews
Sep 17, 2017
Our beautiful Jasper passed on 31st August and I spoke to Chestnut Lodge prior to and after his passing and they were so respectful, understanding and patient, I could not have asked for a better service. They explained the whole process to me because although we have taken two of our previous dogs to Chestnut Lodge, I had a few questions that need clarifying. My questions were answered with such compassion and understanding and my request for fur clipping on the day of the cremation was handled delicately and really put my mind at rest. I would have no hesitation in using Chestnut Lodge again or recommending them to friends and family, as far as I am concerned you could not ask for a better service.
Sep 6, 2017
A wonderful service by kind and understanding people. We can’t thank or recommend Chestnut Lodge enough for helping to make the sad passing of our beautiful dog Torba, easier than it could have been. So helpful and efficient from start to finish too. Thanks so much.
Sep 6, 2017
Our dog died last week and we found chestnut lodge on the internet, we would highly recommend them they were fantastic. We took our dog to them as we had the attended cremation and from the time we arrived and until we left they were brilliant.
Sep 6, 2017
My gerbil, George, had an individual cremation on Saturday. He was treated with great dignity and respect and being able to take his ashes home on the same day meant a lot to me. The staff showed a caring and respectful attitude towards me as a bereaved owner throughout, from when I made the initial phone call to handing over the ashes. I was very touched by the condolence card. Chestnut Lodge is highly recommended.
Sep 6, 2017
I have very sadly just made my 14 visit to Chestnut Lodge for another individual cremation. The standards are as high as ever, and have never slipped during all the time I have used these services. I recommend Chestnut Lodge in the highest possible terms.
Jun 8, 2017
Our dog died just over a month ago and we decided to have her individually cremated. Chestnut Lodge took care of al the arrangements from collecting her from the vets to delivering her ashes back to the same vet. We have a casket with her name on it, a locket with fur inside and keepsake with ash. I would have no hesitation recommending Chestnut Lodge to anyone who loses their animal companion
Jun 8, 2017
Thank you so much Stephen and the other chap working with you today when we said a final goodbye to our gorgeous little girl, Tilly. She was resting beautifully in the lovely chapel, and you handled her with so much care and tenderness. Her paw prints and fur cuttings are beautifully presented. The box we chose is very high quality and she is wrapped in beautiful tissue and has a lovely flower on the top. Everything is exactly as we asked for. Thank you so much for looking after her. She is home now, and at rest. Would highly recommend.
May 27, 2017
Thank you to all at Chestnut Lodge for helping me to put to rest my beautiful Cato. All was very calm and respectful which is all I wanted. Your chapel area is a lovely touch and I would have stayed longer with him had I not been all cried out. My sleeping bronze cat casket is beautiful and I will keep in a safe place his printed paw prints. The printed name stickers were nice and thoughtful. You got his name right when vets and insurance companies haven't. I could not recommend Chestnut Lodge highly enough. Thank you for helping me with the practical bits through this sad time. Cheryl x
May 27, 2017
Bandit, my 10 year old Chinchilla, sadly died last saturday and I chose to have him cremated. I received his heart shaped urn today, it's beautiful. Thank you for your service xxx
May 13, 2017
My beloved cat Smudge 13yrs old, passed away suddenly three weeks ago with an illness and after some confusion with the first collection for my cat from our vets, Chestnut lodge have been nothing but patient and very kind. I can not thank them enough and am so happy and comforted that Smudge got cremated in a beautiful place, with thoughtful people. I have his paw print and a fur cutting through them and I am so pleased I opted for these sentimental keepsakes as they came nicely packaged, with his name printed on. His ashes were sent back to me in a lovely tin with a little poem in the inside and a paper crepe flower on top. All these little extras have brought me great comfort and peace that my boy got sent off in a lovely, thoughtful way. Thank you again Chestnut Lodge for everything and thank you Riann and Stephen for keeping me updated via email and helping to settle my worries 🙂
I am pleased we managed to have Smudge brought back from the other crematorium. Sometimes the surgeries seem to automatically send everything to their contracted service. For cremation services they should always ensure clients know there is a choice and allow pet owners to decide which crematorium they wish to use. The standards between different establishments can be vary widely. Fortunately everything turned out OK in this case and I am pleased you have been satisfied with our service. Stephen Mayles