Reviews of Chestnut Lodge Services

We had to say goodbye to our beautiful dog on Sunday and just a few weeks before, our other beautiful dog. So hard to lose two so close together. The services of Chestnut Lodge have been brilliant. Will definitely use them again however, I hope this wont be for a good few years.

We had our dearest boy Bertie individually cremated by Chestnut Lodge after last week after a vet visited us from Vets2Home - both organisations have been absolutely incredible. Chestnut Lodge has dealt with everything with sincerity and sympathy - returning our boy personally to our vets surgery. it could not have been dealt with more sympathetically which helped us enormously in our grief and loss - so many thanks

Provide a really caring and excellent service. Very understanding and supportive of our grieve and need. I’ve used the service for our previous cat and totally satisfied with the company that I didn’t hesitate to use it again with Coco. I know Coco was being well looked after.

Our beloved collie cross named milio died 2 weeks ago at the age of 16 years 2 weeks
Our local vet arranged with cheshunt lodge for his cremation. They provided a respectful service and we received his ashes in a tin with his name on a small flower and beautiful poem inside .
Also came with his certificate of cremation.
Thank you so much for your service you did a great job . We will never forget him but you made our sorrow at losing him a lot less heartbreaking.

My beautiful boy Toto was put to sleep at home on Monday. He was 21. They arranged a single cremation to be done with Chestnut lodge. 4 days later I received my boys ashes back home in a sweet little tin containing his ashes and a lovely flower. The tin was securely packaged in a white box with a certificate of single cremation and a thoughtful card. I was very pleased with the service I received from them.

My 21+ cat Whistler had been unwell for quite a while so I had started doing some research into what we would do when the time came. I saw the positive reviews for Chestnut Lodge so decided to use their services in future. When Whistler finally passed, Chestnut Lodge lived up to all my expectations. Riann was very prompt and empathetic when returning my call, Whistler was collected from our vet the next day and cremated the day after that. Within a week, his ashes had been returned to us very respectfully and carefully packaged in the picture frame we had chosen. Chestnut Lodge were always compassionate and reliable, which made a very difficult time less stressful. I am very appreciative of everything they did for my us and for Whistler and recommend them fully.

I rang Chestnut Lodge on a recommendation from one of their competitors who was too busy to take my custom. It was hours after my dog died and I was still pretty strung out but felt noticeably calmer after talking to them. The gentleman who came to collect the body was respectful and friendly and the ashes were delivered with equal courtesy six days later. Everything was exactly as I asked for, delivered with courtesy and charm. Even the bill was a pleasant surprise, coming in lower than the initial estimate.

We brought Our beloved Wonderful Hungarian Vizsla Harvey here on the 7th June. Everyone at Chestnut Lodge were SO kind and showed SO much compassion throughout. This is a wonderful setting for anyones pet and the service is faultless. Chris and I would like to say Thank You from the bottom of Our Hearts.

It's with a heavy heart that I find myself writing a review for the second time, but I need to. I have just had my 10 year old bunny, Daisy, put to sleep following a long battle with ill health. I cannot recommend Chestnut Lodge enough when faced with the most difficult time. I previously used your services for the first time when my beloved cat, Poppy, was suddenly struck down with a brain tumor and you were kind, gentle and respectful then and have been the same with Daisy this time. I really cannot thank you enough as it really helps the grieving process to know they have had the most respectful send off.

Very caring and compassionate staff, who looked after us well and helped to make our difficult journey more bearable, we will be forever grateful to you all, thank you so much