Reviews of Chestnut Lodge Services

I wanted to thank you for the care and respect you gave my missy. Everything you have done for her was so perfect and we're so relived to have her home. Losing Missy was so hard as she was our first pet but you made the whole process that little bit less painful and we love her little feet imprints you done, there such a perfect way to remember her by. Again couldnt recommend you more and thank you

Dear Stephen and Riann

Thank you so much once again for taking the best care of Blossom that we could wish for and for helping us to say goodbye to her after 18 years. She is our fifth cat that you have cared for over the last decade, from Honey to our rescue cats - Nelson, Monty and Petal. The service you provided was exceptional from the moment you reassuringly carried Blossom’s basket to gently lay her in the farewell room to the point that you returned her ashes to us today in a beautifully presented box which contained such thoughtful touches and comforting messages. To anyone that reads this post, be completely assured that this team of people offers the absolute top quality service in the industry for our beloved pets.

We would like to say a big thank you for the care and attention given to our beloved cat Jack, sadly lost in a RTA . Stephen and his staff were brilliant in every way and made us happy that he was treated with so much respect and dignity, and after 16 years of loyalty it was the least we could do for him.. He is back home with us now where he belongs including his paw prints and fur trimmings.

Thank you so much, regards Colin.

I cannot praise chestnut lodge highly enough. We had to have a little Zoe put to sleep on the 7th March 2021. She had had a heart attack at home and we didn’t want her to suffer a massive one so had to make the painful decision to let her go. She was going to be sent to a different pet crematorium by not until Thursday. I couldn’t bare this so emailed chest t lodge. Stephen rang on a Sunday night at 21.35 and said he could arrange a private cremation for so any day that week. We collected Zoe from the vets on the Monday morning. We had the day and night with her and took her the chestnut lodge on a bright sunny day. The service and care you get from them there is I would say as good if not better than what you get at a funeral for us humans. There are lots of little cabins, one where you can say goodbye. You can then if you wish to down to where the cremation takes place. It’s hard seeing it but at least you know it’s being done sympathetically and with a lot of care and attention. We waited around for about 3 hours and was able to bring Zoe home the same day.
All I can say is thank you to all at chestnut lodge

I wanted to express how thankful I am to Stephen, Riann and team for helping me and my family through the loss of our beautiful girl Megan. Their dignified patience, respect and kindness has been invaluable to me at this time.

After 14 years of having Megan by my side I found the opportunity to have time with her away from the overwhelming haste and finality of her passing moment a huge comfort. Something I needed and will be forever grateful for.

We now have Megan back with us, with a number of beautiful keepsakes that will remind us how special she was and how lucky we were to have her for so long in our lives.

This is the first time we have had to use the services of Chestnut Lodge .we are extremely happy with the way we have been treated . From the very first phone call to the collection of our pets ashes. They have been truly professional and sympathetic . The memories of our pet have been preserved forever by the high standards and quality of the items we chose to remember Max.

We are very impressed with the professionalism and kind way chestnut lodge has handled the passing of our beloved Alfie . Would not hesitate in trusting them again with a beloved furry member of our family. Thank you

Thank you so much for your care, sensitivity and professionalism following the sudden passing of my lovely velvety companion, Milly at the age of 16.
I am so pleased I chose Chestnut Lodge for her final journey. It is such a peaceful setting.
The care taken and attention to detail in the presentation of her ashes in the brass urn, her beautiful clay paw prints and fur cuttings in a card way exceeded my expectations and has provided much comfort to me at a distressing time.

We cannot thank Stephen and his colleagues enough for their kindness and professionalism. From the moment we arrived Rocky was gently removed from my arms. The whole service to the very safe return of my boy was peaceful and beautiful and couldn’t have wished for anymore. Thank you ❤️

They have been very kind and professional. Very quick service. Can not fault them at all.