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Open 7 Days a Week
01342712976
Furnace Farm Road, Felbridge, East Grinstead, RH19 2PU
ccdp@clpets.co.uk

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Average rating:  
 159 reviews

A sincere thank you to Chestnut Lodge, from the initial caring phone call back from Stephen to the end of your special services. I will never forget your exceptional care - the way you cared for us and Clyve, our beloved Border Terrier. Thank you from our hearts.

I cannot praise and thank the staff at Chestnut Lodge highly enough...We were devastated when our beloved cat Billy died suddenly, he was treated with such respect and care.We are very grateful for the excellent treatment and compassion we received. Thank you for your care.

The link up with Oathall Vets is seamless and such a good idea at this very sad time. We were contacted a week later to say they would be ready for collection at the vets if I rang and paid the Cemetery first which I did I spoke to such a very nice person. This kind efficiency made this desperately sad time better. Thank you.

My husband and I would like to commend your team on the sensitive and dignified handling of Trixie, our cat. Having never had cause to use this service before, we had no idea what to expect or what we needed to do. Your staff supported us throughout the process in a kind and caring manner. Obviously we hope not to need your services again for a very long time, but would have no hesitation in doing so as and when the need arises. Thank you.

Thank u for letting me know my darling Frenchie was cremated so quickly it looks very pretty there I didn't arrange a private burial for Lavanti as so shocked I wasn't prepared but at least his ashes will be with other animals just want to say thank u at mo to devastated to think straight but needed to let u know I am grateful his cremation took place in lovely surrounding and quickly

Thank you for giving my boy a caring individual cremation. A very professional service however i would say that sending out a fridge magnet and a booklet on your services along with my invoice may need to be thought about.

Thank you for your comments. I am pleased that you are happy with the service you received. The booklet that we include is part of our procedures to ensure we abide by the Trading Standards Regulations. It provides a means by which clients may change their mind if they have not had a chance to consider everything or simply wish to make a change. It is an important part of the Consumer Protection from Unfair Trading Regulations that we are committed to. We are also very flexible and our aim is for you to receive the presentation you want. As we explain on the information that accompanies the invoice please feel free to throw away anything that you do not want. We provide some cards you can give to others if they need help and the magnet is there if you wish to have something that is easy to refer to. We know some people will not want it but there are many that do. I am sorry if it has caused any offence. It is given with the best of intentions.
Stephen Mayles

We would like to thank all at Chestnut Lodge for giving our Dog sweep a caring individual cremation service thank you.

Found chestnut lodge to cremate my poor dog that passed away by total accident but I’m so glad I did what a lovely service, so friendly, kind and personal they really did care and they gave my little Lou a lovely send off, i couldn’t of ask for more, I would highly recommend them and thank you.

Our dear Bella was treated with such dignity and we are so glad we found Chestnut Lodge. Cannot speak too highly of the service and the kindness shown by the staff. The presentation of the ashes and paw prints is first class and we can give 100% recommendation to anyone who needs this service.Thank You

Our beautiful Bambi passed away on Saturday 26th August unexpectedly in her sleep, which was a huge shock to us all. After cancelling the initial animal service Bambi was due to go to, as we felt their methods were not respectful, we found Chestnut Lodge and we are so pleased that we did. We wanted to say a huge thank you to Chestnut Lodge for giving Bambi the send off she so deserved and for showing empathy but also professionalism throughout the whole process. Before Bambi went to Chestnut Lodge we had quite a traumatic experience where the veterinary clinic gave Bambi to the wrong company, this as you can imagine caused us a lot of distress but Stephen, when found out what had happened, went to pick her up personally which we were so grateful for and showed to us they go above and beyond because they care.I would highly recommend Chestnut Lodge to anyone, the setting is beautiful and peaceful and everything is carried out with the highest amount of dignity to the animal and their owners.

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