Reviews of Chestnut Lodge Services

As always a great service, i unfortunately had a lost few fur babies thay have always taken great care with them, always put you at ease when replying to email and let me know thay have received them and they get your babies back to you very quck, thank you.

We have been so impressed with the service from Chestnut Lodge. They have been caring, supportive and calmly professional throughout. It’s a lovely peaceful place to visit and the respect shown for our lovely Briony was touching. When her ashes were returned they were beautifully presented and are now something to treasure. I would highly recommend Chestnut Lodge for a smooth and gentle process at a difficult time.

We lost our wonderful boy Willow very recently and whilst we are devastated at his loss, we knew we wanted to have him cremated and returned to us. We used a vet service who recommended Chestnut Lodge and it has been a very easy process with great communication and customer service. Such a lovely collection of products to choose from but we chose a carved wooden sleeping cat {8e} for his ashes to be interred in. It is just beautiful and we are so pleased. We would highly recommend their services and have registered our other cat to save stress when the time comes. Thankyou Chestnut Lodge.

We’re so comforted by the service offered by Laura when we lost our gorgeous boy Paddy, we’ve just returned him home and the presentation of his ashes is very beautiful and dignified, a very sad situation was made so much more bearable by the kindness offered.

Just received the ashes and hair cutting of my beloved little man. Beautifully and sensitively presented, thank you so much

I've used your services several times when I've sadly lost pets and always had an excellent experience with you. Today I picked up my final pet, so I wanted to leave a review as I won't need your services again in the near future. I had to let my 11 year old bunny go recently. You kindly put her ashes with those of her partner who I lost a couple of years ago. If there is such a thing it is beautiful. The clippings you took show the variety of her colour and bring me comfort when I look at them. Thank you so much.

Caring and sensitive service at a difficult time for my family. Clearly explained process, so we were left in no doubt that our beloved dog, Molly, was in the best of hands.

Sadly this is the second time we have had to use their services. We lost our beautiful 15 year old golden retriever last month. I cannot fault the seamless service from collection to returning Roxies ashes to our home. As hard as it has been Chestnut Lodge we’re so helpful and understanding. I cannot thank them enough!

I registered all my dogs a while ago. Our Rottweiler had to be put to sleep in September 2020 and the service we received was outstanding. My husband was no longer able to drive by then and Chestnut Lodge attended at our home to collect the dog, and treated him with the greatest respect, and after his cremation they also delivered the ashes back to us in a lovely wooden box. I acquired another dog just after my husband died and tried to add him and our cat to the registrations, but couldn't see a way to do that, so sent an email to Riann who couldn't have been more helpful. She has taken all the details from me via email, including updating the weights of the animals already registered, and has said that they will all now be added to my account, so no more worries. I can now relax knowing that if any of my dogs or cat die I will be able to rely on Chestnut Lodge to take care of everything for me without the need for me to try and arrange transport.

I have used Chestnut Lodge for two of our cats, Lola and Amandus and most recently my beautiful girl Roo. She was very pretty Malador with a lovely nature, temperament at 15, very much loved and is very much missed
I have faith and trust in Chestnut Lodge. The staff are all very kind and understanding and I know my pets have been taken care of as I would like.
Roo is ready for collection today just a week after her passing.
Thank you