About this policy
The Data Controller and Data Protection
You may contact us via email at firstname.lastname@example.org
or via post to Chestnut Lodge, Furnace Farm Road, Felbridge, East Grinstead, RH19 2PU
We are grateful for the trust you place in us, and will always use your personal information responsibly. We are committed to protecting your information, and we believe you have a right to know how we will use it.
This policy sets out the data protection principles we follow in our dealings with our clients.
Please note that clients are assumed to be over the age of 18. We do not collect personal information from children.
You can always find the latest version of this policy on our website, www.clpets.co.uk.
This version of the policy is effective from 24 May 2018.
We generally use your data either by your consent or based on a contract between us to carry out a service. You have the right to withdraw your consent.
If you withdraw your consent (e.g. by opting out), we will stop processing your data as requested. If you have used our services, we will still need to hold your data to process your service.
If you are concerned about the processing of your data, please contact us.
If you are unhappy with our use of your data, you also have the right to make a complaint to the Information Commissioner’s Office, which supervises data protection in the UK.
You have the right to receive a copy of your personal data. You also have the right to request that we correct or remove your data when there remains no legal basis for keeping it.
Please note that if you exercise these rights, we will conduct identification checks to safeguard your privacy. You will need to contact us by email or post.
Information we collect
To carry out our service, we will collect your name, address, telephone contacts and email contact as well as details of the service you require.
Data is collected from you either
Data is passed to us by third parties, such as veterinary surgeries, who are arranging services
Data is stored both on paper and digitally on a database. All network traffic on the computers is encrypted and paper information is securely stored.
Our payment provider for online transactions is Worldpay and for over the
We store your data for our business
We use your personal information to:
Carry out the service you require.
Security of your data
We protect your data with various technological measures and physical security. We update safeguards as appropriate. Our staff are trained in the importance of security and privacy and we treat breaches of confidentiality and privacy as disciplinary matters.
Links to other websites.
We provide links to other websites for your information. We do not take responsibility for information on these websites and any data they may collect.